Open Access
Kiran Kumar Thoti
Kamilah Binti Ariffin
Joeanne Lee Li Shi
- Associate Faculty, Malaysian Graduate School of Entrepreneurship & Business, Universiti Malaysia Kelantan, , Malaysia
- Student, Malaysian Graduate School of Entrepreneurship & Business, Universiti Malaysia Kelantan, , Malaysia
- Student, Malaysian Graduate School of Entrepreneurship & Business, Universiti Malaysia Kelantan, , Malaysia
Abstract
The purpose of this case study was to examine the challenges and issues that had been encountered in implementing the Chile MIS America, software pilot project at the Grupo Santander before the MIS America is rollout to other part of Latin American countries. The problem arise in the project caused a significant delays and the team were not able to produce the report to corporate executive team. It also highlights the information systems challenges that associated with rapid growth over acquisition. Research for this study included a review of literature on the business nature, human resources, and information system. Also, this study gathers the information from several sources of information such
as articles, journals and websites. Grupo Santander was a one of major banking institution in the world and has immensely expanded their commercial operations in Latin America. Grupo Santander sustained its growth through the merger and acquisitions which enabled them to expand on a much larger scale. Jesus Cepede who the Area Director of Management Control Division was reviews a Chile software pilot project as known as latest management information system (MIS America) in February 2005. This initial MIS project was progressively developed for provide key reports to headquarters. The major findings indicate that the pilot project team members faced a challenge in adapting global management system in local operation. Furthermore, it is found that the Grupo Santander in Chile use multiple application system that increased the risk to extract the data needed. Moreover, the inexperience team member of pilot project worsened the problem arise. Based on the analysis of the case, the project MIS has realized was badly planned from the start. This report
recommends that Grupo Santander need build a constant business model management and clearly identified the systems and processes that are now used in each place. Besides that, leaders should increase the training among the team members who involved in the core project. This way, implementation of new MIS will be easier to execute in locally and internationally.
Keywords: Management information system, Grupo Santander, Business, Transaction process system, IT Operations.
[This article belongs to NOLEGEIN Journal of Entrepreneurship Planning, Development and Management(njepdm)]
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| Volume | 5 |
| Issue | 1 |
| Received | June 22, 2022 |
| Accepted | July 12, 2022 |
| Published | January 24, 2023 |