Communication Pathways and Project Success: Analyzing Stakeholder Coordination Impacts on Construction Outcomes

Year : 2025 | Volume : 15 | Issue : 03 | Page : 104 126
    By

    Mohit Mojidra,

  • J.R.Pitroda,

  • Jagruti.P. Shah,

  • Jayendrasingh Gohil,

Abstract

It is very critical to have effective communication and coordination among stakeholders for the successful delivery of the projects. Effective communication keeps stakeholders well-informed about project progress, promoting transparency, trust, and collaboration. Coordination ensures that responsibilities and resources are efficiently allocated, reducing the risk of misunderstandings and enhancing decision-making processes. Inadequate stakeholder engagement can lead to confusion, delays, rework, and the failure to meet key project milestones. The impact of communication on project outcomes goes beyond the traditional success criteria of cost, time, and quality it also plays a significant role in securing stakeholder satisfaction and project acceptance. In complex construction environments, strong stakeholder communication has been shown to reduce project failure rates associated with miscommunication. Disputes and budget overruns often stem from conflicting stakeholder interests, which can be mitigated through effective coordination and early engagement, particularly during the pre-construction phase. Evidence from case studies in Malaysia and New Zealand demonstrates that early stakeholder involvement contributes to improved project outcomes. Similarly, having a clearly defined project scope and robust internal communication structures positively affects performance in terms of budget control, scheduling, and stakeholder alignment. Research on Turkish international projects also reveals that communication barriers hinder stakeholder management processes (SMP), while proactive communication and strategic coordination enhance them, reinforcing the importance of communication in global project success. Furthermore, critical failure factors (CFFs) in high-rise construction such as inexperienced contractors, weak consultant performance, and poor sequencing are closely linked to inadequate stakeholder coordination. Interviews with industry professionals highlight that organizational structure, stakeholder roles, and collaborative practices are key determinants of project success. Based on these insights, a structured framework has been developed to assess project success across three levels of stakeholder management performance. For this study, 115 questionnaires were distributed to various stakeholders in Central Vadodara, with 50 valid responses collected. The results identified the top five factors affecting stakeholder communication and coordination: lack of a centralized communication system, ineffective communication flow between project management and site staff, general communication inefficiencies, poor communication practices, and stakeholder miscommunication. These issues adversely impact safety, timelines, and quality in building project management. To address these challenges, the adoption of digital technologies, standardized procedures, and continuous training is essential. These strategies can enhance project efficiency, reduce risks, and lead to more successful outcomes in construction projects.

Keywords: stakeholder, communication, factors, project, management.

[This article belongs to Journal of Construction Engineering, Technology & Management ]

How to cite this article:
Mohit Mojidra, J.R.Pitroda, Jagruti.P. Shah, Jayendrasingh Gohil. Communication Pathways and Project Success: Analyzing Stakeholder Coordination Impacts on Construction Outcomes. Journal of Construction Engineering, Technology & Management. 2025; 15(03):104-126.
How to cite this URL:
Mohit Mojidra, J.R.Pitroda, Jagruti.P. Shah, Jayendrasingh Gohil. Communication Pathways and Project Success: Analyzing Stakeholder Coordination Impacts on Construction Outcomes. Journal of Construction Engineering, Technology & Management. 2025; 15(03):104-126. Available from: https://journals.stmjournals.com/jocetm/article=2025/view=216133


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Regular Issue Subscription Original Research
Volume 15
Issue 03
Received 02/06/2025
Accepted 12/06/2025
Published 26/06/2025
Publication Time 24 Days
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