Renewals and Claims

Welcome to STM Journals' Renewals and Claims page. Here you'll find all the information you need to renew your subscriptions and claim any missing issues. We are committed to providing uninterrupted access to our extensive collection of scholarly journals.

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Table of Contents
Renewing Your Subscription
When to Renew
How to Renew
Online Renewal
Renewal by Mail
Renewal by Phone
Payment Options
Subscription Renewal Reminders
Email Notifications
Postal Reminders
Claims for Missing Issues
How to Submit a Claim
Frequently Asked Questions
Global Accessibility
Customer Support

Renewing Your Subscription

Stay updated with the latest research by ensuring your STM Journals subscription is current. Renewing your subscription is quick and easy.

When to Renew

To avoid any disruption in your access, we recommend renewing your subscription at least 30 days before the expiration date. You can find your subscription expiration date in your account dashboard or on your latest subscription invoice.

How to Renew

We offer multiple convenient methods to renew your subscription:

Online Renewal

  1. 1
    Log in to your STM Subscribers' Dashboard.
  2. 2
    Navigate to the "Subscriptions" section.
  3. 3
    Select the subscription(s) you wish to renew.
  4. 4
    Click on "Renew Now" and follow the prompts to complete your payment.

Renewal by Mail

  1. 1
    Download the Subscription Renewal Form.
  2. 2
    Fill in the required details.
  3. 3
    Mail the completed form along with your payment to: [email protected] 

Renewal by Phone

  1. 1
    Call our Subscription Services at +91-120-178-1211 between 9:00 AM and 6:00 PM IST, Monday through Saturday.
  2. 2
    Have your subscription details ready for a swift renewal process.

Payment Options

  • Credit/Debit Cards :  Visa, MasterCard, American Express.
  • Bank Transfers :  Contact us for bank details.
  • PayPal : Secure online payments.

Subscription Renewal Reminders

We provide timely reminders to ensure you don't miss renewing your subscription.

Email Notifications

  • Initial Reminder : Sent 60 days before your subscription expires.
  • Follow-up Reminder : Sent 30 days before expiration.
  • Final Reminder : Sent on the day of expiration.

Ensure your email address is up-to-date in your account settings to receive these notifications.

Postal Reminders

If you prefer physical mail, we send:

  • Renewal Notices :  Mailed 45 days before expiration. 
  • Final Notices : Mailed on the expiration date.

Claims for Missing Issues

We strive to deliver every issue promptly. If you haven't received an issue, we're here to help.

Eligibility for Claims

  • Claims must be made within 6 months of the publication date.
  • Applicable for subscribers with active and fully paid subscriptions.
  • Not applicable for issues lost due to incorrect address information.

How to Submit a Claim

Online Claim Submission

  1. 1
    Log in to your STM Subscribers' Dashboard.
  2. 2
    Go to the "Ticket" section.
  3. 3
    Provide details for the missing issue(s).
  4. 4
    Submit your claim.

Claim by Email

Email us at [email protected] with:

  1. Your full name and subscription number.
  2. Journal title and missing issue details (volume, issue number)
  3. Current mailing address

Claim by Phone

  • Call +91-120-178-1211 between 9:00 AM and 6:00 PM IST.

Processing Time

  • Claims are processed within 5 business days.
  • Replacement issues are shipped via standard delivery.
  • International deliveries may take longer due to customs and postal services.

Frequently Asked Questions

How do I know when my subscription expires?

Log in to your subscriber dashboard to view your subscription details, including the expiration date.

Can I renew multiple subscriptions at once?

Yes, you can select all subscriptions you wish to renew in the "My Subscriptions" section and renew them simultaneously.

What if I receive a damaged issue?

Please report it through our online claim form or contact Customer Support for a replacement

Can I change my subscription from print to digital?

Yes, you can modify your subscription type during the renewal process or by contacting Customer Support.

Are there discounts for multi-year renewals?

We offer special rates for multi-year subscriptions. Visit our Subscription Rates page for more details.

For more FAQs, visit our Subscription FAQs page.

Global Accessibility

No matter where you are located, STM Journals ensures that you have seamless access to our content. We cater to subscribers globally, delivering print copies internationally and providing online access without geographical restrictions.

Customer Support

Email

[email protected]

Phone

+91-120-178-1211

Hours

Mon-Sat, 9 AM - 6 PM IST

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